CORONAVIRUS (COVID 19) UPDATE

 

WE ARE OPEN

 

Your health is our top priority and we have put special measures in place to keep all guests and staff safe.
 

Online booking only from either our website or our approved trade partners.
 

Teams will play the game exclusively in their own groups and will not play the game with any others.
 

To assist with our enhanced cleaning policy, each player must wear a face covering whilst playing the game and use the hand gel provided in each room.
 

There will be new social distancing measures at the venue.  Prior and post-game, teams will stay at a 2 metre distance from staff and other teams.
 

Staff members will be wearing the necessary PPE.
 

Sherlock Experience guarantee:

Flexible rescheduling changes up to 24 hours before your booked experience.  If you or anyone in your group is experiencing COVID-19 symptoms, we will work directly with you to reschedule your game for any period up to 12 weeks from your initial date. * Terms and conditions apply.
 

No cancellation or rebooking fees apply for reschedules.
 

We recognise that the new government restrictions are making it harder for you to plan your attendance at The Game is Now. We are happy to confirm that if you need to reschedule your game due to local government restrictions, then we will happily reschedule your experience free of charge, or issue you with a gift card valid for up to 24 months. Unfortunately, due to staffing requirements and the last minute nature of these restrictions, full cancellations are not permitted and will be charged a 100% cancellation fee.

 

We have an enhanced surface and cleaning routine throughout the venue and each game room will be cleaned after use.
 

Our bar, the Mind Palace will remain closed for now.
 

TGIN reserves the right to slightly alter your booking time or date if the minimum team numbers have not been reached.  We will contact you a minimum of 48 hours before your game time if this is the case.